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Frequently Asked Questions


All residential and commercial locations in the City of Stockton with an active alarm system are required by Ordinance (Municipal Code Ch. 8.44) to have an alarm permit and renew it on an annual basis.

Please complete the online registration form 

You may also contact the Stockton Alarm Program at 888-865-9770, Monday - Friday 9am - 5pm PT.

Alarm Registration & Renewal Fees

Residential/Commercial Permit Registration: $76.25

Residential/Commercial Permit Renewal (annual): $33.50

Residential Permit Term:  3 Years

Commercial Permit Term:  1 Year 

  • Encourages the proper maintenance of alarm systems
  • Reduces the number of false alarms
  • Deploys Police Department resources in a more effective manner
  • Decreases the potential danger created by false alarms for responding officers—and anyone the officers find at your premise

An Alarm user shall be subject to fines, counted by the number of false alarms within a 90-day period (continuous):

Residential/Commercial Locations (Permitted):

1st false alarm - $0

2nd false alarm - $0

3rd+ false alarms - $117/each

False Alarm Activations without a Valid Permit on File:

$369/each*, beginning at the 1st occurrence

*30-Day Waive Provision:  alarm owners who have unpermitted false alarms can register and pay for a permit and have Unpermitted False Alarm Fines 1 & 2 waived - if the registration is completed within 30 days of the first Unpermitted False Alarm 

 

False Alarms Appeals

*Submit a written request/statement as to why you believe the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include your name, Permit #, alarm location address, incident date(s) in question, and reason for appeal.

*Be sure to include/attach any supporting documentation (alarm company call log, alarm repair receipts, etc.)

*Appeals must be submitted within Fifteen (30) calendar days of the original notice date. 

"False alarm" means the activation of an alarm system through mechanical failure, malfunction, improper installation or maintenance, or the negligence of the owner, lessee, or of his or her employees or agents, which necessitates response by the police when an emergency condition does not exist; provided, however, alarms caused by acts of nature such as earthquakes, floods, tornadoes, or other violent, uncontrollable acts of nature shall not be considered false alarms. 

No, you will never be charged for an alarm activation that is not false. This ordinance allows charges for false alarms only.

The alarm ordinance is posted online on this website - CHAPTER 8.44 - SECURITY ALARM SYSTEMS

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user:  Stockton Alarm Program

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, monitoring call logs, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit appeal within fifteen (15) business days of the notice imposing the charge

*The City has thirty (30) business days from the receipt of an appeal to render a decision. 

Please email a notification of cancellation noting the permit number or alarm location address to: stocktonca@citysupport.org.